Accessibility

Our commitment

ZYNG Mortgage, Inc. wants everyone to be able to use this website, including people who use a screen reader, a keyboard, voice control, or larger text. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.

What we do

• We test every page template with automated accessibility checks for WCAG 2.2 AA, which cover things like color contrast, text descriptions for images, and form labels.
• We test our menus and our step-by-step forms using only a keyboard.
• We check that the buttons and links in our header, menus, and footer are easy to tap.
• We check that the menu and the reverse mortgage calculator still work when text is enlarged to 200 percent.
• When a form needs a change, it says what to fix in words and links to that field.
• Our videos have captions where available.

Known limits

Some things we link to are run by other companies, such as our online application and YouTube videos. We choose them with accessibility in mind, but we don't control them.

Need help or found a problem?

Call us at 530-888-6000 or email complaints@zyng.com. A loan officer can help you by phone with anything on this site, and we can provide information in another format. Please tell us the page and the problem, and we will work to fix it.