Complaint Policy

How to tell us about a problem, what we do with it, and who else you can contact.

We want to hear from you

If something went wrong, please tell us. Every complaint is taken seriously, and making one will never affect how we treat you.

How to make a complaint

Email: complaints@zyng.com
Phone: 530-888-6000
Mail: ZYNG Mortgage, Inc., Attn: Complaints, 215 Maple St, Auburn, CA 95603

Please include your name, the best way to reach you, the property address or loan if there is one, and what happened. Please don't include Social Security or account numbers.

What we do

We let you know we received your complaint.
We look into it, including talking with the people involved.
We respond to you in writing with what we found and what we will do.

If you are not satisfied with our answer, you can ask for it to be reviewed by Josh Borba, President and CEO, at the same email address or phone number.

Contacting a regulator

You can also contact the agency that licenses us in your state at any time, whether or not you have contacted us first:

Arizona: Arizona Department of Insurance and Financial Institutions
California: California Department of Real Estate
California: Department of Financial Protection and Innovation
Colorado: Colorado Division of Real Estate
Florida: Florida Office of Financial Regulation
Idaho: Idaho Department of Finance
Montana: Montana Division of Banking and Financial Institutions
Oregon: Oregon Division of Financial Regulation
Texas: Texas Department of Savings and Mortgage Lending
Washington: Washington Department of Financial Institutions

Our license details are on our Licensing page. You can also file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.

Texas Mortgage Company Disclosure (7 TAC §56.200(c))

TEXAS RESIDENTS: CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE COMPANY OR RESIDENTIAL MORTGAGE LOAN ORIGINATOR LICENSED IN TEXAS SHOULD SEND A COMPLETED COMPLAINT FORM TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING (SML): 2601 N. LAMAR BLVD., SUITE 201, AUSTIN, TEXAS 78705; TEL: 1-877-276-5550. INFORMATION AND FORMS ARE AVAILABLE ON SML'S WEBSITE: SML.TEXAS.GOV.